Advice & Troubleshooting for users

Browse common questions and usage tips

About Qwil Messenger

  • Will my mobile number and email be visible to other users?
  • What is the Butler?
  • Why are organisations asking me to use Qwil Messenger?
  • What will I be able to use chat for?

    • Accept an invitation

  • I see a blank page when clicking accept invitation
  • Where is my Qwil ID?
  • I am not receiving a sign in code
  • There was a problem accepting my invite
  • I haven't received an invitation
  • How do I get an invite to Qwil Messenger?

    • Sign in

  • What is my username?
  • I forgot my username or Qwil ID?
  • I am not receiving an SMS or push code
  • I forgot my password
  • My username and password are not accepted. What should I do? (failed to authenticate or verify)
  • Why has there been a new device sign in on my account? (email received with new device)
  • Getting a code via Push Notification
  • What is a Qwil ID?
  • Not receiving emails? (password reset etc)
  • No longer have mobile number or account phone number

    • Using Qwil

  • Can I send a voice note?
  • Why are my User API keys disabled?
  • How do I know I am an admin?
  • What are my client teams memberships?
  • Who should I go to if my contact list is incomplete?
  • Why can't I invite clients or staff?
  • Why can't I see a client in my contacts?
  • Who can I chat to? (my contacts)

    • Apps & browsers

  • Why do I have to enter a code every time I sign in?
  • Cannot install desktop app on Mac
  • Cannot install desktop app on Windows
  • Do staff and clients need to download the app?
  • On what devices can I use Qwil Messenger?
  • Mobile stuck on "Updating" Screen
  • Supported browsers for Qwil Meet

    • Notifications & granting access

  • Android Notifications device troubleshooting
  • Camera not working?
  • How do I enable notifications on mobile?
  • How do I enable notifications on desktop app or web?

    • Mobile security and restrictions

  • I cannot use the Qwil app on my phone - Jailbroken devices
  • Why can't I download an attachment?

    • Security and data

  • Does Qwil Messenger encrypt my messages and information?
  • What information about me does Qwil Messenger have and use?
  • Where is my data stored and how is it used?
  • Does Qwil Messenger have access to my personal data on my phone?
  • Can Qwil Messenger see the content of my chats?
  • Who can see my chats at the organisation I am engaging with?
  • If I no longer use Qwil Messenger where is my information stored and how can I access to it?
  • How do I review my account activity?

    • Blocked & suspended accounts

  • Why has my access to an organisation been suspended?
  • Unblock my Qwil account
  • My access to an organisation was deactivated