Who can use this feature?
All users
You need to provide a code for security purposes as part of our 2-step verification. If you are already signed in on a mobile device you can receive a code via SMS or via the Qwil app. If you are not signed in on a mobile device you can only receive a code via SMS.
We are aware of delivery issues in the UAE, China and Kenya as operators block or delay. We have attempted to deliver the SMS code via a telephone call but that has not been successful. Do use another phone number or virtual SMS services. We are working on alternatives.
If you are having trouble receiving an SMS code try one of the following:
Make sure you have network on your mobile device.
Wait a couple of minutes. Sometimes SMS codes take a few minutes to arrive.
Turn your phone off and back on.
If you still haven't received an SMS code, you can request another one by clicking on Resend code.
If you still haven't received an SMS code after clicking on resend, check that your number is correct with a representative of the organisation that invited you.
If you are having trouble receiving a code via the Qwil app try one of the following:
Make sure you are connected to wifi (or data plan) on your mobile device.
Wait a couple of minutes. Sometimes codes take a few minutes to arrive.
Request a new code.
Request the code be sent via SMS.