Advice & Troubleshooting for administrators

Common questions to support your staff and client users

Service Status

  • Qwil Messenger Service Status & Releases
  • Checking Qwil email and SMS servers

    • User invitation and management

  • I've invited a staff as a client (or vice versa) - Can I change their role?
  • An invitation bounced. What does that mean?
  • Invitations settings
  • Can I use the same email for two users?
  • I'm a SJP practice, how do I get Qwil?
  • Can I import all my clients in one go?
  • Why do I need to provide a secure phone number?
  • Can I have a spreadsheet with the status of all users? (CSV download of users)
  • I entered an incorrect email / phone number in an invitation. What should I do?
  • How do Client Teams (previously Contact books) work? (relationship between users & contact books)

    • Problems receiving email or SMS?

  • Invitees are not receiving SMS codes. What can I do?
  • Invitees not receiving invitation emails?

    • Admin settings

  • Why does Qwil have two URL addresses?
  • Can Qwil Messenger be used worldwide?
  • Problems connecting? Firewall or port issues?
  • What are predefined terms?
  • How do I become an admin or edit a staff's role?
  • What settings can I customise?

    • Contact groups

  • I cannot remove a user
  • What is the difference between client teams (ex contact books) and a group chat?
  • I can't see my clients in my contacts