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Advice & Troubleshooting for administrators

Common questions to support your staff and client users

25 articles
Data and Upgrade - continuation of service
Downloading Your Data (Admin)
Service Status

Qwil Messenger Service Status & Releases
Checking Qwil email and SMS servers
User invitation and management

I've invited a staff as a client (or vice versa) - Can I change their role?
Can I import all my clients in one go?
I entered an incorrect email / phone number in an invitation. What should I do?
How do Client Teams (previously Contact books) work? (relationship between users & contact books)
Can I have a spreadsheet with the status of all users? (CSV download of users)
An invitation bounced. What does that mean?
I'm a SJP practice, how do I get Qwil?
Can I use the same email for two users?
Invitations settings
Why do I need to provide a secure phone number?
Problems receiving email or SMS?

Invitees are not receiving SMS codes. What can I do?
Invitees not receiving invitation emails?
Admin settings

Why does Qwil have two URL addresses?
Can Qwil Messenger be used worldwide?
Problems connecting? Firewall or port issues?
What are predefined terms?
How do I become an admin or edit a staff's role?
What settings can I customise?
Contact groups

I cannot remove a user
What is the difference between client teams (ex contact books) and a group chat?
I can't see my clients in my contacts

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