No known issues
We work very hard at making Qwil Messenger services available 24 hours a day, seven days a week and globally. There are however times in which we need to maintain our systems and release new features to make Qwil even better.
We always attempt to limit any disruption, planning releases outside of the normal working hours whenever possible and taking just a few minutes. Most of the time, you will not even notice (other than the new features that have become available overnight!).
Unfortunately, our services may become unavailable for reasons beyond Qwil Messenger's reasonable control. These are likely to be linked to providers that we use as part of our service.
Do check our status pages as well as AWS (hosting) and SendGrid (email) to see when there is a problem.
Our next planned release is:
Date:
Time:
Time required:
Type:
Result:
Date: 3 January 2026
Time: 5PM
Time required: <60 MIN
Type: Front end: CRM connection (Wealthbox, intelliflo, plannr, Hubspot, Zoho etc)
Result: Successful
Date: 13 December 2025
Time: 7am
Time required: <60 MIN
Type: Front end: Web - onboarding
Result: Successful
Date: 11 October 2025
Time: 6pm
Time required: <60 MIN
Type: Front end: Infrastructure - AWS update
Result: Successful
Date: 14 September 2025
Time: 6pm
Time required: <60 MIN
Type: Front end: Web. Client teams staff invited auto. Pin and favourite chat. Butler announcement dashboard.
Result: Successful
Date: 26 April 2025
Time: around 10am
Time required: <60 MIN
Type: Front end: AI release - recap, chat and historical summary
Result: Successful
Date: Sunday 30 March 2025
Time: around 1130 AM
Time required: <60 MIN
Type: Front end: Server upgrade
Result:
Date: Friday 14/03/2025
Time: 10PM
Time required: <60 MIN
Type: Front end: Mobile release on appstore. Scanner fix (lower size) and ability to show to Qwil via other applications. i.e. from photos, to the chat.
Result: Successful
Date: Wednesday - Friday 5/03/2025
Time: 10PM
Time required: <60 MIN
Type: Front end: Release backend
Result: Successful
Date: Wednesday 12/02/2025
Time: 9.30AM
Time required: <60 MIN
Type: Front end: Mobile release on app store (scanner, animated emojis, send images/files with caption, video notes, custom reaction selection, improved feedback logic)
Result: Successful
Date: Saturday 12/10/2024
Time: 1PM
Time required: <60 MIN
Type: Front end: Release of Scheduler and AI summary and rewrite (test environment)
Result: Successful
Date: Friday 11/10/2024
Time: 10PM
Time required: <60 MIN
Type: Front end: Release of Butler customisation, Scheduler (test), Interactive emojis (desktop)
Result: Successful
Date: Monday 16/09/2024
Time: 10PM
Time required: <60 MIN
Type: Front end: Release of fix for Salesforce Connector following release
Result: Successful
Date: Friday 13/09/2024
Time: 11PM
Time required: <60 MIN
Type: Front end: Assign fix. External Chats (within VPC)
Result: Successful
Date: Saturday 03/08/2024
Time: 7PM
Time required: <60 MIN
Type: Front end: Client Teams (replacing Contact Books), UI and fixes
Result: Successful
Date: Saturday 20/07/2024
Time: 3PM
Time required: <60 MIN
Type: Front end: Qwil meet, UAE Sender ID, Invitation messages
Result: Successful
Date: Saturday 03/05/2024
Time: 9PM
Time required: <60 MIN
Type: Front end: Filters, side bar, unsent messages
Result: Successful
Date: Saturday 03/03/2024
Time: 9PM
Time required: <60 MIN
Type: Front end: Billing, Stripe,
Result: Successful
Date: Friday 23/02/2024
Time: 8PM
Time required: <60 MIN
Type: Front end: Qwil meet improvements, Broadcast, Web UI
Result: Successful
Date: Wednesday 05/02/2024
Time: 7PM
Time required: <60 MIN
Type: Backend: SMS via phone call for UAE, Kenya & China
Result: Successful
Date: Sunday 21/01/2024
Time: 11AM
Time required: <60 MIN
Type: Backend: Mobile release e-signature by email
Result: Successful
Date: Saturday 20/01/2024
Time: 11AM
Time required: <60 MIN
Type: Backend: Web release e-signature by email. APIs e-signature/biometric.
Result: Successful
Date: Friday 10/11/2023
Time: 11AM
Time required: <60 MIN
Type: Backend: Web release e-signature
Result: Successful
Date: Wednesday 9/11/2023
Time: 10PM
Time required: <60 MIN
Type: Backend: Web release (Dashboard)
Result: Successful
Date: Saturday 23/9/2023
Time: 6-7PM
Time required: <60 MIN
Type: Backend: Web release (pending expired) & SMS fix
Result: Successful
Date: Saturday 16/9/2023
Time: 6-7PM
Time required: <60 MIN
Type: Backend: infra release
Result: Successful
Date: Saturday 16/9/2023
Time: 6-7PM
Time required: <60 MIN
Type: Backend: Mobile and web release (biometric approvals)
Result: Successful
Date: Saturday 9/9/2023
Time: 6-7PM
Time required: <60 MIN
Type: Backend: infra release
Result: Delayed
Date: Saturday 17/06/2023
Time: 6PM
Time required: <60 MIN
Type: Backend: Desktop error fix
Result: Successful
Date: Saturday 27/05/2023
Time: 6PM
Time required: <60 MIN
Type: Backend: e-signature with templates
Result: Successful
Date: Saturday 20/05/2023
Time: 9PM
Time required: <60 MIN
Type: Backend: email reminder release and UI web improvement
Result: Successful
Notes: Release will amend the email logic for the reminders
Date: Tuesday 16/05/2023
Time: 11PM
Time required: <60 MIN
Type: Backend (email activate link and tenancy creation API)
Result: Successful
Notes: Release to fix issues with users receiving multiple email reminders
Date: Sunday 14/05/2023
Time: 11PM
Time required: <60 MIN
Type: Backend (email reminder fix & change reminders to 15minutes)
Result: Successful
Notes: Release to fix issues with users receiving multiple email reminders
Date: Friday 12/05/2023
Time: 11PM
Time required: <60 MIN
Type: Backend & Web app (e-signature, emails)
Result: Successful
Notes: The release may have prompted an un-read email reminder for old messages (as now emails are send by organisation) as well as multiple emails. Apologies for inconvenience a fix in under way.
Date: Friday 26/04/2023
Time: 11PM
Time required: <60 MIN
Type: Backend & Web app (API and Plan info)
Result: Successful
Date: Friday 10/03/2023
Time: 9PM
Time required: <60 MIN
Type: Web app
Result: Successful
Date: Thursday 9/03/2023
Time: 9PM
Time required: <60 MIN
Type: Mobile app
Result: Successful
Our last releases were:
Date: Monday 27/02/2023
Time: 9PM
Time required: <60 MIN
Type: Backend
Result: Successful
Date: Monday 14/11/2022 (availability post app store approval)
Time: 9PM
Time required: <60 MIN
Type: Mobile / Web
Result: Successful
Date: Sunday 13/11/2022
Time: 9PM
Time required: <60 MIN
Type: Back-end (for delete message, data reviewer, Qwil Meet)
Result: Successful
Date: Thursday 4/10/2022
Time: 9PM
Time required: <60 MIN
Type: Qwil Meet
Result: Successful
Date: Thursday 12/09/2022
Time: 9PM
Time required: <60 MIN
Type: Mobile (3.3.3b)
Result: Successful
Date: Thursday 8/09/2022
Time: 8AM
Time required: <60 MIN
Type: Mobile
Result: Successful
Date: Thursday 18/08/2022
Time: 9PM
Time required: <60 MIN
Type: Back end
Result: Successful
Date: Thursday 28/07/2022
Time: 8AM
Time required: <60 MIN
Type: Mobile & Web (CSV, Schedule Qwil Meet, help functions)
Result: Successful
Date: Friday 01/06/2022
Time: 9:00 PM
Time required: <60 MIN
Type: Mobile
Result: Successful
Date: Friday 07/05/2022
Time: 7:00 AM
Time required: <60 MIN
Type: Web update (bug fixes & Qwil meet)
Result: Successful
Date: Friday 29/04/2022
Time: 9:00 PM
Time required: <60 MIN
Type: Web update
Result: Successful
Date: Tuesday 24/03/2022
Time: 11:00 PM
Time required: <60 MIN
Type: Qwil Meet (improvements)
Result: Successful
Date: Tuesday 14/02/2022
Time: 6:45 PM
Time required: <60 MIN
Type: Back end APIs
Result: Successful
Date: Wed 26/01/2022
Time: 10:30 PM
Time required: <60 MIN
Type: Web (Technical release)
Result: Successful
Date: Wed 02/02/2022
Time: 6:30 PM
Time required: <60 MIN
Type: Mobile (Technical release)
Result: Successful
Date: Saturday 18/12/2021
Time: 8:30-10:30 PM
Time required: >60 MIN (estimated 2h)
Type: AWS necessary Infrastructure upgrade
Result: Successful
Date: Wednesday 08/12/2021
Time: 9:00 PM
Time required:<60 MIN
Type: Mobile & Web (Qwil Meet)
Result: Successful
Date: Friday 19/11/2021
Time: 7:30PM
Time required:<60 MIN
Type: Web (Butler messages, client chat view)
Result: Successful
Date: Saturday 06/11/2021
Time: 5:00PM
Time required:<60 MIN
Type: Web
Result: Successful
Date: Thursday 22/10/2021
Time: 11:30PM
Time required:<60 MIN
Type: Mobile and Web (reply to message, expired invites, butler reminders, preview in web)
Result:
Date: Saturday 04/09/2021
Time: 5:00PM
Time required:<60 MIN
Type: BACK END (emails)
Result: Successful
Date: Tuesday 24/08/2021
Time: 3:00PM
Time required:<60 MIN
Type: Salesforce Connector (Update)
Result: Successful
Date: Saturday 31/07/2021
Time: 5:00PM
Time required:<60 MIN
Type: BACK END (1FA)
Result: Successful
Date: Saturday 24/07/2021
Time: 5:00PM
Time required:<60 MIN
Type: BACK END (APIS)
Result: Successful
Date: Saturday 19/06/2021
Time: 2:45PM
Time required: 90 MIN
Type: WEB FRONT END (1.8)
Result: Successful
Date: 03/06/2021
Time: 7PM
Time required: <60 MIN
Type: WEB FRONT END (1.7b5 - Organisation request)
Result: Successful
Date: 07/05/2021
Time: 7PM
Time required: <60 MIN
Type: WEB FRONT END (1.7b4a - Request to upgrade older version of desktop app)
Result: Successful
Date: 23/04/2021
Time: 9PM
Time required: <60 MIN
Type: WEB FRONT END (1.7b4 - including email message reminder)
Result: Successful
Date: 02/04/2021
Time: 5PM GMT
Time required: <60 MIN
Type: MOBILE FRONT END (M3.3.2b)
Result: Successful
Date: 28/03/2021
Time: 9PM GMT
Time required: <60 MIN
Type: WEB FRONT END (1.7b3)
Result: Successful
Date: 07/02/2021
Time: 6PM GMT
Time required: <60 MIN
Type: WEB FRONT END
Result: Successful
Date: 04/02/2021
Time: 7PM GMT
Time required: <60 MIN
Type: WEB FRONT END
Result: Successful
Date: 02/02/2021
Time: 10PM GMT
Time required: <60 MIN
Type: MOBILE FRONT END
Result: Successful
Date: 29/12/2020
Time: 10PM GMT
Time required: <60 MIN
Type: WEB FRONT END
Result: Successful
Date: 02/12/2020
Time: 11PM GMT
Time required: <60 MIN
Type: WEB FRONT END
Result: Successful
Date: 14/10/2020
Time: 8PM GMT
Time required: <60 MIN
Type: MOBILE FRONT END
Result: Successful
Date: 8th October 2020
Time: 10PM UKT
Time required: <60 minutes
Type: Front end
Result: Successful
Our last releases were:
Date: 7th October 2020
Time: 9PM UKT
Time required: <60 minutes
Type: Front end
Result: Successful
Date: 19th September 2020
Time: 8PM UKT
Time required: <60 minutes
Type: Infrastructure
Result: Successful
Date: 27th August 2020
Time: 8PM UKT
Time required: <60 minutes
Type: Infrastructure
Result: Successful