Who can use this feature?
All users
With Qwil, it is easy to start a new conversation with a colleague, your company representative or a client. Starting a chat thread in Qwil is very similar to how you've been used to with email: create a new email (start a chat), add a subject (Chat title) and then add participants.
What to expect?
You can start a chat thread with one or more of your contacts from the desktop app, browser and mobile. This chat thread will be synchronised across all your devices.
You can create a chat directly from a contact screen or from the details menu of an existing chat. Just click on a chat participant and then click on the create chat icon on their profile.
As a client, you can only start a chat with participants who are in your contact list. To understand more about contact lists click here.
As a staff member, you can also search in the directory for any other staff member not in your client team.
A chat will only become active and appear in other participants' chat lists after you have sent a message.
When a chat includes clients you will see an indicator before the chat title.
A chat can have a maximum of 100 active participants.
To start (create) a new chat:
On web:
Click on create chat icon
Search and select one or more participants
Name the chat
Click Create
Some tips and tricks:
As a client, you can also start a chat with your representatives by clicking on their picture on your landing page.
You can discard a 'Draft chat' by clicking on the discard button on the top of the screen.
You can also create staff-only chats for internal communication. Toggle the switch when you start a new chat.
On mobile:
Tap on the create chat icon
Search and select one or more participants
Name the chat
Click Create
What is next?
We have shown above how you can start a new chat thread. Now you are ready to start sending messages, documents, and adding or removing chat participants.
Format your messages