Who can use this feature?
Staff users only
Staff members can remove people from chats that they belong to.
There are two types of removal:
Uninvite - If a participant is uninvited, they will still be able to read the history of messages and shared media of the chat (up until they were uninvited).
Revoke - If a participant is revoked they will no longer be able to view the chat or any of its content. The chat will no longer appear in their chat list. A participant that left or was uninvited can subsequently be revoked.
How it works:
Removed participants will be listed in the Former participants list in the chat details. Uninvited participants will have a three-dot menu next to them, revoked participants will not.
You can click on a former participant to see the details of when they were uninvited/revoked from the chat.
A system message will appear on the chat to inform other participants when someone has been removed.
To re-join a chat that you were removed from you must be invited back by another participant.
To remove a chat participant:
On web:
Open the chat you wish to remove a participant from.
Open the chat's details, find the participant and click on the three-dot icon
Select Uninvite or Revoke access.
Confirm you wish to remove the participant.
On mobile:
Open the chat you wish to remove a participant from.
Tap on Details.
Find the participant you wish to remove and swipe from right to left.
Tap on Remove.
Select Uninvite or Revoke.
To revoke a former participant:
On web:
Open the chat you wish to revoke a former participant from.
Open the chat's details, find the participant and click on the three-dot icon
Select Revoke access.
Confirm you wish to revoke the participant.
On mobile:
Open the chat you wish to revoke a former participant from.
Tap on Details >Previous participants.
Uninvited/left participants will be listed at the top.
Find the participant you wish to revoke and swipe from right to left.
Tap on Revoke.
Confirm you wish to revoke the participant.