Who can use this feature?

Staff users only

With Qwil, collaboration is made easy. Support your clients' inquiries by assigning a conversation to a colleague. By assigning a conversation, you can ensure your clients' needs are being met and that no message goes unanswered.

What to expect?

• You need to enable assigning a chat from your chat preferences.

• You can assign a chat to only one or multiple colleagues.

• When you assign a chat it will mute and archive the chat for you. You will still be an active participant but will no longer receive any notifications.

Enable assign a chat

1. On the right-hand menu, click on your Profile.
   
   

   

2. Under Preferences select Display assign shortcut

   

3. Click Save.

Assign a chat:

1. If you havea chat you wish to assign to a colleague, click on the dropdown menu in your chat list.

2. Click on Assign.
   
   

   

   
   

3. Select one or more colleagues.

4. Your colleague will be added to the chat.

5. For you, the chat will be muted and moved to your archive (you will no longer receive any notifications).