Qwil has been registered with the TDRA since June 2024 with the code NPTOTP. However we have been made aware that the SMS are not being delivered by the carriers when users are trying to log-in to Qwil. This may be due to regulatory changes with the TDRA and Telecom providers which is beyond Qwil control. We are working with AWS who is our SMS provider and will be developing alternative solutions in the future for the OTP.
However in the meantime, we suggest that a virtual number be setup to enable the OTP to be delivered. A client can contact their organisation to request a change of mobile number.
We recommend the service Moremins as this has been checked and is cost effective. This service may also be used for other use cases requiring foreign OTP as the delivery of SMS affects many services as the TDRA has decided to phase out SMS by foreign providers.
https://www.moremins.com/en
How do I register?
- Register from the website with your email and you will receive a code. Purchase a virtual mobile number (1 month) from the UK.
- On the appstore, download Moremins and login using your email and code you will be sent. You will have the mobile number to use to receive SMS.
- Contact your organisation using Qwil and request a number change to the virtual number.
- Once that has been confirmed, the OTP code will be sent to the virtual number and available in the app (and through notification). Do make sure you check the app, not the SMS of the phone.
Do I need to always use Moremins?
No. Once you are logged in to the mobile app of Qwil Messenger, the code for desktop log-ins will be sent to the mobile app. It is only when log-in in for the first time.